Seriously, how can someone think that generals placing calls at citizens' homes is even remotely acceptable? Firstly, the state is not here to boss you around and tell you how to "constructively" exert your civil rights when you are moving within the boundaries of law (especially in the USA). Secondly, various roles of the state are handled by its various bodies. Just like judges shouldn't track down criminals and policemen shouldn't conduct warfare, generals shouldn't interact with civilians in a totally unmilitary setting. This is especially valid in cases of bodies with access to the state monopoly on violence, where the power differential is all the more unsettling. A "concerned" phone call from a public official is somewhat less intimidating than a call from the army or, you know, KG-err FBI. The fact that those organizations are directly unaccountable to the public would hint that they are probably supposed to stick to their own business and not influence the public space.
Would it be that difficult to issue a public statement asking the citizens to not behave like dicks in a controversial issue? Like when there is a risk of a blizzard and the people are advised to stay at home? Is it necessary to knock at their front door and tell them to stay the fuck at home in person?
Also, Jones' douchebagery is only a proxy reason for the uproar. Just like the riots over the Jyllands-Posten caricatures, they are mostly staged by the usual suspects who gladly exploit the short temper of fanatic mobs to further their own agenda. Should the generals be prepared to place calls at everyone from the LGBT community once the "need" to appease the islamic homophobes arises? After all, while we all agree that Jones is a prick, they don't regard him much lower than gays et al. Which is kinda big deal.
It's not ideal that everyone can talk shit about anything with impunity but islam just because muslim elites mastered the ability to efficiently drum up murdering mobs and that attention whoring bigots abuse it to the detriment of the society but that doesn't mean we should throw our laws and procedures out of the window and let random generals place calls at random places.