Contacting a mod/admin:
Why contact a mod/admin:
Mods can:
Pause/Unpause/Draw games when a player is unavailable to vote.
Access months of server logs and the software to detect/analyze possible multi-accounters based on a range of criteria.
Ban/unban users, reset user/game passwords, give/take points, change game settings like phase length, etc.
Silence / unsilence forum threads and users, and reduce the cool-off period for a silenced user.
For these issues use the info below to send reports. For other issues such as bug reports, general questions, etc, you should go elsewhere (e.g. the built-in forum or the developer forum).
Where to send
Use the game/user reporting tool, present at the bottom of game and user-profile pages, to lodge a report that mods will see. (Currently in beta.)
Email the moderators at
[email protected], not their personal addresses.
What to send
Always try to have some clear reasons when contacting and do not mention it on the forum. In your report/email text you should include:
If making a general request (e.g for an unpause):
Ensure that you make the subject line useful (e.g. "Unpausing help" or "Phaselength change") so we know we can quickly deal with it in a spare moment - if you don't it might not be solved for some time.
In cases such as drawing/pausing a game standard practice is to check the global chat of the game before acting, so please get other players to post their agreement.
You don't necessarily need everyone to agree, and we will post back into the global chat when we change these settings letting you know.
If reporting a multi-accounter:
Links to the accounts of the players who you suspect. (If reporting via email)
Link(s) to any specific game(s) that raised your suspicions.
Any relevant information that you have noticed.
You do not have to tell us who you are, but it can be helpful. (If reporting via email)
If reporting via email please make the subject line more useful than "multis?" Something like "Multis: Username1 and Username2?" is more helpful for the moderators!
We will try to reply to you quickly, but be patient: investigations can take quite some time. If a week or two after we still haven't got back to you then feel free to follow it up.
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