We’ve been in the same spot. Stuck on pause for 2 weeks with no reply after 3 messages. Good luck.

In the game linked here https://webdiplomacy.net/board.php?gameID=410929 we've been trying to unpause for about a week. All countries have voted unpause including defeated ones and everyone has submitted "ready" orders. We've submitted two help requests with no response. Is there anything we can try...